Insurance Business names Cotality a 5-Star Claims Technology Provider
Insurance Business named Cotality Claims Workspace™ a 5-Star Global Tech Provider for solving critical claims pain points and uniting the property insurance lifecycle.
- Erase information silos: Unifies adjusters, mitigation teams, and restoration vendors into a central ecosystem, eliminating manual middlemen and reducing cycle times.
- Bridge the talent gap: Guided logic-based workflows help less experienced adjusters produce accurate estimates, protecting workforce consistency.
- Eliminate legacy tech Friction: Web-based live cloud editing replaces rigid, locked-file software to allow instant updates without complex IT deployment
The premier insurance publication, Insurance Business—widely known as the authority for the commercial insurance sector—has named Cotality™ to its coveted list of 5-Star Global Tech Providers for 2026. Cotality sits in excellent company with this distinction, recognized alongside just 27 other insurance technology providers out of hundreds of applicants worldwide.
Winners span nine countries across six categories, their solutions ranging from claims management and broker portals to cyber technology and digital risk intelligence.
IB recognized Cotality’s Claims Workspace™ for the collaborative power and seamless connectivity it brings across the entire insurance lifecycle.
What is Claims Workspace?
Workspace™ is a cloud-based claims management platform that stores and organizes all claims assets for insurers. As the core hub for all claims functions, it is designed to connect a comprehensive suite of technologies—unifying every operational workflow through one data-rich platform.
From intelligently dispatching adjusters based on real-time availability to streamlining on-site photo documentation, and automating property estimates, Workspace is the central engine driving and connecting the entire claims lifecycle.
Over the last two years, the Cotality team has innovated Workspace through a human-centric lens, zeroing in on functionalities that directly empower and enhance the quality of life for claims professionals of all skill sets and levels. We have seen how these capabilities for Workspace users have positively impacted policyholders, often in debilitatingly stressful times.
This 5-Star recognition from IBA validates our mission to elevate the human experience for everyone that insurance workflows touch.
IB recognized Cotality Claims Workspace as a key industry problem solver
IB completed a comprehensive 15-week global research program combining in-depth interviews and large-scale surveys with thousands of insurance brokers to identify the top innovators driving meaningful transformation.
Workspace addresses the industry’s most critical pain points head-on:
1. Erasing information silos and communication gaps
Industry problem: Adjusters, mitigation teams, and reconstruction vendors operate in isolated environments with zero visibility into each other’s progress. This forces the desk adjuster and—worse yet—the anxious homeowner to act as manual middlemen, constantly chasing down and sending documentation back and forth. It all makes for stressful, elongated claims cycles vulnerable to repeated work.
The Workspace solution: By aggregating all parties into a single, intuitive platform, Workspace provides a centralized ecosystem where every stakeholder has instant visibility, including restoration teams.
2. Empowering adjusters amid a widening talent gap
Industry problem: Insurance carriers are currently facing a critical shortage of veteran field adjusters, not to mention high churn rates. With varying degrees of expertise across claims professionals, insurers need a mechanism to ensure consistent documentation and accurate estimates even when less experienced professionals are running the site.
The Workspace solution: Cotality’s solution provides institutionalized knowledge via guided workflows. Claims Workspace integrates with Cotality Claims Scope™ to provide desk adjusters with customized, logic-based questionnaires to provide step-by-step processes that an experienced adjuster would pursue. A desk adjuster can now generate more accurate estimates simply by following intuitive prompts—ensuring workforce consistency while freeing up senior resources for complex files.
3. Delivering simple to configure, user-friendly technology
Industry problem: Maintaining legacy desktop applications for thousands of adjusters is nothing short of an IT nightmare. To make matters worse, legacy tools frequently "lock" files during use. Stakeholders are often forced to make critical decisions based on outdated information, assuming it is even accessible to them at all.
The Workspace solution: Easy to have up and running, Workspace is a purely web-based application requiring no complex software deployments or hardware security patches. Unlike competitors that limit web users to restrictive "view only" modes, Workspace allows for live cloud editing for approved users. Users can add, delete, and modify line items directly within the browser, enabling rapid, friction-free estimate updates.
Continuing connection for even greater human-centric innovation
At Cotality, we operate with a human-centric lens, looking even beyond our own solutions to optimize claims experiences for customers. Workspace integrates with market-leading tools from other vendors. With the help of our Digital Hub Alliance™, Workspace syncs with leading aerial imagery, geospatial data, and material pricing platforms.
Moving forward, our focus continues to be on improving life for operators and policyholders alike. We remain dedicated to expanding our ecosystem as it makes the most sense for our clients end users, partnering with forward-thinking organizations, and driving a more collaborative property insurance industry.
