Dispatch™
Intelligent claims resolution solution
Settle claims quickly
Automate the property claim resource identification and assignment process based on claim needs, resource skills, geographical location, and capacity.
Dispatch™ allows insurance and supply chain providers to maximize efficiency and shorten claims lifecycles by getting the right professional to the right job—fast. Dispatch™ also utilizes an algorithm that automates property claims assignments, sourcing, and scheduling to optimize resources and settle claims quickly.
Allocate claim resources
Automate resource allocation by matching claims with the right professionals based on skills, location, and availability. Optimize scheduling, reduce delays, and accelerate claim resolution with precision-driven assignments.

Capacity tracking
Filter and assign professionals based on real-time availability, ensuring efficient scheduling and faster claim processing.
Skill-based assignment
Match claims to the right experts based on licensing, experience, and certifications—ensuring the highest quality outcomes.
Automated resource allocation
Locate and assign professionals based on real-time physical location, minimizing travel time and expediting response efforts.
Continuous claim assignment
Distribute high claim volumes seamlessly, ensuring efficient workload balancing and maximizing your team’s productivity.

Capacity tracking
Filter and assign professionals based on real-time availability, ensuring efficient scheduling and faster claim processing.
Skill-based assignment
Match claims to the right experts based on licensing, experience, and certifications—ensuring the highest quality outcomes.
Automated resource allocation
Locate and assign professionals based on real-time physical location, minimizing travel time and expediting response efforts.
Continuous claim assignment
Distribute high claim volumes seamlessly, ensuring efficient workload balancing and maximizing your team’s productivity.
FAQ
How can adjusting firms reduce travel-related loss adjusting expenses (LAE)?
Adjusting firms reduce travel-related LAE using real-time geolocation intelligence to assign claims to the closest resource. Automated routing tools like Claims Dispatch™ minimize travel time and optimize resource allocation to eliminate claims processing bottlenecks.
What is the best way to assign adjusters during high claim volumes or catastrophes?
The best way to assign adjusters during high claim volumes is to use an automated dispatching system that supports bulk assignments and continuous claim distribution. Cotality Dispatch™ allows carriers to instantly scale their vendor networks and automatically route claims based on real-time capacity and location.
How can insurance carriers improve resource capacity planning for field adjusters?
Insurance carriers can improve capacity planning by utilizing dispatch software that delivers actionable business intelligence on field operations. Cotality Dispatch™ captures granular, geo-tracked data on true on-site task durations and "windshield time," allowing claims leaders to confidently fine-tune future scheduling assumptions and catastrophe surge responses.
How does automated claims dispatching improve policyholder satisfaction?
Automated claims dispatching improves policyholder satisfaction by enabling carriers to schedule inspection appointments instantly at the First Notice of Loss (FNOL). Cotality Dispatch™ accelerates the FNOL-to-inspection cycle time, provides clearer ETAs, and significantly reduces the scheduling delays and frequent reassignments that trigger customer complaints.
How can we manage both staff adjusters and vendors in one dispatch system?
Insurance carriers can manage mixed workforces using a property-specific platform that supports all Methods of Inspection (MOIs). Cotality Dispatch™ seamlessly handles field, virtual, desk, and vendor-supported tasks within a single automated optimization engine.
How can we help you?
Let's get this conversation started! Our team is here to provide you with more information and answer any questions you may have.
Trying to reach us by phone?
Get in touch with our sales team at (866) 774-3282. We're here Monday to Friday from 7 a.m. to 5 p.m. CT.
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Visit our dedicated support page to find support for all our products.
