The Connected Job: From First Call to Final Invoice Without the Gaps

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January 12, 2026

The Connected Job: From First Call to Final Invoice Without the Gaps

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January 12, 2026
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The technical work is solid. Your team follows every standard, documents thoroughly, and delivers quality results. So why are adjusters still calling for updates? Why do customers feel anxious? Why does billing wait days for the information they need?

The problem isn't your restoration expertise. It's the invisible gaps where information gets stuck between field, office, carriers, and customers. These disconnects cost the industry an average of 9% of project value through administrative waste and rework.

This panel discussion explores where communication breaks down in restoration workflows and how leading companies are building seamless information flow that benefits everyone involved in a claim.

  • Where information breaks down
    The predictable bottlenecks between field documentation, project management, customer communication, and carrier reporting
  • The visibility challenge
    Why excellent technical work often looks unprofessional when progress isn't communicated in real-time
  • Connected systems in action
    How companies are transforming two-hour status meetings into 30-minute strategy sessions
  • Competitive advantage
    Why carriers are giving preapproval status to contractors who demonstrate real-time visibility and communication

Learn how connected workflows transform restoration from a coordination battle into collaborative partnerships with carriers and customers.

Speakers

Headshot of William Qu
William Qu
Cotality
Product Marketing Manager, Restoration
Headshot of Matthew Parkerson
Matthew Parkerson
Cotality
Senior Director, Customer Innovation
Headshot of James Barker
James Barker
Cotality
Product Manager
Headshot image of Jessie Epling, Sr. Contractor Engagement Manager
Jessie Epling
Sr. Contractor Engagement Manager

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