Jarvis Restoration: Leveraging DASH and Mitigate LiDAR Scan to future-proof a 50-year legacy
Highlights & Key Results
LOCATION: Laguna Hills, California
INDUSTRY: Property Restoration
TEAM SIZE: 24-36 specialized technicians
For 50 years, Jarvis Restoration has served Southern California's property restoration needs with expertise focusing on water damage, mold remediation, fire restoration, repairs, and specialized services. What sets them apart isn't just their extensive experience and technical capabilities — it's how they've embraced technology to deliver exceptional customer service while efficiently scaling their operations.
At the heart of their transformation are Cotality’s (previously CoreLogic) DASH™ job management platform and Mitigate™ water mitigation loss documentation solution, which have revolutionized how they manage everything from initial customer interactions to complex project documentation.
The challenge: Growing pains in a manual world
Back in 2021, Jarvis Restoration was drowning in paperwork. Despite their expertise in the restoration industry, their business processes were holding them back from scaling their business effectively. Email chains stretched endlessly, spreadsheets lived scattered across different systems, and technicians spent precious hours manually creating diagrams for each job site.
For Peter Canada, lead water mitigation technician at Jarvis, a larger job could mean 4-5 painstaking hours of manual work just to create accurate site diagrams. “The process of sketches, moisture readings, paperwork – just capturing everything – was tedious and time-consuming,” he recalls.
This manual approach also meant delays in getting critical data back to the office team, who struggled to maintain real-time oversight across their growing roster of 24-36 specialized technicians handling everything from water and mold remediation to fire restoration.
Deana Christakes, who manages the water division and oversees operations, knew their processes needed to evolve. The manual workflows that once served them well were becoming increasingly cumbersome and creating bottlenecks that prevented them from operating at their full potential.
Three years ago, we were spread thin and constantly trying to manage the volume of our jobs while providing excellent customer service. We have a great team but there was a lot of duplication of tasks and disorganization.” — Deana Christakes, Division Manager
The solution: Embracing digital transformation
The turning point came when Deana and her team at Jarvis Restoration attended the very first INTRConnect conference and became inspired to focus on further integrating DASH and Mitigate into their operational processes. The transformation wasn't just about new software – it was about reimagining how restoration work could be documented, managed, and delivered.
This integrated approach addressed multiple pain points simultaneously. DASH provided centralized job management, while Mitigate revolutionized field documentation with cutting-edge technology that technicians actually want to use.
Game-changing results in the field
The impact of making this switch was immediate and dramatic, particularly for field technicians like Peter. The use of LiDAR scanning technology through Mitigate Scan to instantly create floor plans transformed his workflow completely.
What once required 4-5 hours of manual sketching – tediously drawing and resizing every line and arrow on an iPad grid – now takes only a matter of minutes with LiDAR-generated floor plans and automated measurements.
This efficiency gain did more than just save time. Technicians are spending less time on manual documentation and more time on actual restoration work. The improved accuracy has also given Jarvis the confidence to take on larger-scale restoration jobs that extend beyond their primary service area of Orange County, CA.
Operational excellence from data-driven insights
While the field team was experiencing these efficiency gains, the benefits extended far beyond just saving time on site. With DASH reporting and accounting tools, Deana finally had the business insights she'd been missing. The "drill-down reporting," as she calls it, lets her see beyond surface-level numbers and into the real story behind labor costs, profit margins, and operational performance.
This level of insight transformed how Jarvis approaches their business. Instead of waiting until month-end to understand their financial position, real-time monitoring allows their executive team the flexibility to adapt quickly in challenging conditions and make decisions that will benefit the growth of the company.
When technical documentation becomes your defense
That same attention to detail that has helped Jarvis optimize their operations has also afforded them protection in unprecedented situations. In fact, documentation in DASH has become a lifeline for the company many times over.
A customer once refused their recommended drying procedures, and months later, that same customer contacted the company to replace their entire floor due to secondary damage.
Fortunately, their Lead Technician had comprehensive notes in DASH and site documentation from Mitigate that told the complete story. Even months later, the information was easy to access and the records clearly showed what Jarvis had recommended, how they'd explained the risks, and that they'd followed proper procedures throughout the job.
“In those situations, DASH is an even more invaluable tool. In an industry with a lot of liability, having detailed and technical information close at hand is critical. The visibility that it gives our office staff into the actions of field staff ensures that we are always in compliance with all necessary industry practices and state laws on each project. Thank goodness we had moved to DASH when we did,” Deana reflects.
When push came to shove, having that detailed documentation made all the difference. The issue was resolved in Jarvis's favor, which proves that investing in thorough digital documentation isn't just about staying organized and being more efficient — sometimes it can be what saves your business.
Looking forward
From scattered spreadsheets and 5-hour manual diagrams to streamlined operations handling over 100 jobs per month, Jarvis has completely transformed how they work. For a company that started drowning in paperwork just three years ago, that's a pretty remarkable turnaround.
Within their first year on DASH, Jarvis Restoration experienced a 60% growth in revenue and a 30% decrease in expenses. That kind of transformation was only possible because the entire team embraced the new platform and leaned into the continuous education led by our internal SMEs.
But as with any powerful technology, Deana knows there's still room to grow. She estimates they're only tapping into about 30% of what DASH can do, which makes their current success all the more impressive and allows the company to focus on future growth and new markets now that the pain points in some of their operations have been alleviated.
The bottom line
For restoration companies looking to transition from manual bottlenecks to scalable, data-driven operations, Jarvis Restoration’s transformation offers a clear blueprint.
By fully embracing comprehensive digital solutions like DASH and Mitigate, Jarvis achieved significant, measurable results:
- Massive efficiency gains: Field documentation time reduced from 4-5 hours to mere minutes using LiDAR scanning.
- Business protection: Comprehensive digital records served as a critical defense against liability claims.
- Operational control: Real-time visibility transformed reactive management into proactive, data-driven decision-making, fueling a 60% growth in income in the first year of optimized use.
A partner in progress
The collaboration with Cotality allowed Jarvis to move beyond daily administrative tasks and focus on core operational excellence.
Here's what Deana Christakes, Division Manager, shared about the shift:
Cotality’s suite of restoration solutions has allowed us to streamline our processes, drive greater efficiency, and gain real-time visibility into every phase of a project.
By gaining complete control and transparency over their operations, the Jarvis team was able to recenter their focus on the customer and the long-term health of the business.
This collaboration proves that technology and craftsmanship go hand in hand, delivering faster service, better documentation, and an unmatched customer experience.
Cotality Restoration features mentioned in this case study:
- DASH - Restoration command center for job management and workflow automation
- Mitigate - Water mitigation documentation platform
- Reporting - Business intelligence and performance analytics in DASH
Ready to transform your restoration business like Jarvis Restoration? Learn more about how Cotality’s DASH and Mitigate solutions can streamline your operations and accelerate your growth.
Jarvis Restoration has been a Cotality partner since 2010, utilizing DASH, Mitigate, and integrated business intelligence solutions to achieve exceptional growth and operational efficiency.
