Case Study

SmartFees™: Turn fee accuracy into tangible ROI

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7 min read
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December 8, 2025

Let's be honest: Managing loan fees is one of the biggest bottlenecks in modern lending. That manual scramble for accurate transfer taxes and recording fees isn't just slow—it introduces constant risk and stress. SmartFees is designed to eliminate that risk. We transform fee management from a compliance headache into a consistent, measurable source of operational efficiency and cash savings.

We don't just promise savings; we back them up. We partnered with MarketWise Advisors, LLC to survey the lenders already relying on SmartFees. We gathered real data from a wide range of institutions: 194 respondents across 115 leading lenders contributed their insights, representing a robust mix of the industry, including IMBs, Banks, and Credit Unions, with roles spanning 48% in Loan Operations, 16% in Originations, and 10% in Executive Management.

The proof is in the numbers: What our customers recover

The study confirmed the sheer power of automating fee data. These gains are realized every single day by teams just like yours:

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$70.09

recovered per loan

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8.76x

return on investment

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38%

Loan capacity increase

$70.09 recovered per loan

Imagine giving your team back over 90 minutes per transaction. On average, SmartFees eliminates 1.63 hours of manual work per loan, drastically cutting time spent on fee validation, compliance checks, and redisclosures. That translates directly into an average operational impact of $70.09, which goes straight back to your bottom line.

An 8.76x return on investment

For every dollar you put into SmartFees, you can get $8.76 back. This is a powerful, verified return built on saved labor, reliable compliance, and fewer costly cures.

Scale without stress: 38% capacity increase

Manual processes are the cap on your growth. SmartFees removes that cap. Clients achieve on average 38% more transaction volume without the pressure of hiring new staff, finally allowing you to scale up without scaling up headcount.

Guaranteed accuracy: Your secret weapon against TRID stress

SmartFees is your defense against tolerance violations. We don't deal in fee estimates; we deliver guaranteed rates with smart logic built in—greatly reducing stress and uncertainty for your loan officers.

  • Instant, guaranteed fees: Our dedicated verification team ensures accuracy across 3,000+ counties, so you can stop chasing down manual fee sheets.
  • Compliance confidence: SmartFees helps you sleep better by incorporating TILA-RESPA Integrated Disclosures (TRID) regulations. Our clients experience an average 42.07% reduction in TRID violations, enabling accuracy from the moment of disclosure.
  • Seamless workflow: SmartFees connects directly with major LOS systems and over 12,000 service providers, fitting smoothly into your existing process.

Scaling success: The operational benefits

Implementing SmartFees is a quick, tangible way to boost productivity and secure better outcomes for your customers.

Benefit Impact
Maximized Profitability Generate up to an $8.76 return for every dollar invested, while minimizing cure costs and reducing risk.
Accelerate Closing Cycles Recover 1.63 hours per loan on average, translating to $70.09 in savings and faster movement through your pipeline.
Scale Volume Effectively Achieve up to 38% more transaction capacity without increasing headcount.
Ensure Regulatory Confidence Reduce TRID violations on average by 42.07% to protect your margins and reputation.

Making Your Next Move: Partnership and Growth

Ultimately, success in lending comes down to certainty and speed. The results from the Market Wise study clearly demonstrate that our current customers are already experiencing the financial confidence and operational capacity you need to move forward, faster.

Let's explore how we can work together to help you take control of your process, streamline your operations, and turn efficiency into a lasting competitive advantage for your business.

To find out more, please visit www.cotality.com/products/smartfees

Legal Disclaimer: This is provided for information purposesonly. Neither MarketWise Advisors nor Cotality provides any warranty orrepresentation as to the accuracy of this data. Actual performance may varymaterially and is subject to a wide range of factors.

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