Discover how leading insurers are balancing cutting-edge technology, regulatory compliance, and the human touch at INTRConnect Europe 2026 on 29 September at The Vox, Birmingham.
- High-impact debates: tackle FCA Consumer Duty cash settlements, real-world AI adoption, and AXA UK’s supply chain transformation with industry leaders
- Next-gen tech previews: get exclusive looks at Project Quantum and mobile scoping tools powered by LiDAR and Voice to Scope
The property insurance market is moving at unprecedented speed, and leaders face a unique challenge: how to embrace cutting-edge technology while keeping the human touch and staying compliant with new regulations.
On Tuesday, 29 September, INTRConnect Europe 2026 will open its doors at The Vox, Birmingham, to tackle these very issues.
For claims professionals, the event’s offers a comprehensive, curated journey through inspiring keynotes, collaborative panel debates, fireside chats, and product sessions. Here’s a preview of what to expect from this highly anticipated day.
The big picture: Keynote and General Session
INTRConnect Europe 2026 kicks off with Intelligence Beyond Bounds®, a joint keynote delivered by Garret Gray (President, Global Insurance Solutions, Cotality) and Michael Porter (SVP, International Insurance Solutions, Cotality).
Together, they will explore the core pillars shaping the future of the UK property ecosystem: Seamless Workflows, Cognitive Imagery, Interoperability, and Sustainability.
Following the keynote, the focus shifts to regulatory compliance and customer care. Aaron Cole (VP, International Claims, Cotality) will moderate a high-profile panel discussion: Cash Settlement Under Consumer Duty: Choice, Clarity, and Fairness.
The panel brings together leading voices from across the sector:
- Paul Lofkin (President UK & Ireland, Crawford & Company)
- Ian Marsh (Head of Property Claims, SAGA)
- Eddie Bremner (Head of Attritional Property Claims, Zurich)
- Tim Hogg (Director, Fairer Finance)
In the wake of the recent Which? super-complaint and the ongoing scrutiny of Consumer Duty, this session arrives at a critical juncture.
Attendees will gain actionable insights into how the property claims industry can consistently deliver settlements that are fair, defensible, and transparent.
Candid debates on AI maturity
For claims leaders looking to cut through the industry hype and focus on practical delivery, the breakout AI in Insurance: Promise, Pressure, and the Path Forward is a must-attend session.
This panel features open, peer-level debates on AI maturity, bringing together senior executives to share honest, real-world experiences. Confirmed panelists include:
- Mollie Brentnall (Director of IT, Crawford & Company)
- Sue Stansfield (Home Claims Director, Hastings)
- Hein Hemke (Managing Director, Belfor UK)
Key areas of exploration will include:
- Identifying where AI is delivering genuine, measurable efficiency gains
- Balancing automated, rapid desk assessments with necessary human empathy
- Overcoming the technical and cultural friction of integrating cognitive imagery and machine learning into legacy platforms
A deep dive into AXA UK’s new Building Repair Network
Moving from digital strategy to frontline execution, this fireside chat offers an exclusive look into supply chain transformation.
In From Strategy to Site attendees will hear directly from Steve Knight (Building Repair & Surveyor Network Manager, AXA UK) about the design and strategy behind the network. He’ll be joined by Matthew Clarke (MD, Westone Housing), Elliot Ferris (Director, Ferris UK), and Jack Robinson (7ReGen) - three contractors who are part of the network and busy delivering repairs on the ground.
Together, they will share a transparent, two-sided view of the strategic case for building an in-house repair network, the core design principles, and what it truly takes to deploy a modern, collaborative claims delivery model.
A closer look at Aviva's UK operations
We'll also be examining how Aviva leads across 25% of the UK property claims market in a fireside chat between Simon Smyth (Head of Supply Chain - Home and Commercial Property, Aviva) and Mark Barrett (Vice President, UK & Europe Go to Market, Cotality). They'll be exploring two decades of market evolution, the momentous Aviva acquisition of DLG, and how to build resilient networks in this candid conversation.
Discovering the future of estimating and product innovation
How can technology make scoping and estimating faster, fairer, and more consistent? Two interconnected sessions will highlight the latest operational and technological breakthroughs.
Fair Settlements, Smarter Scoping, and the Future of Estimating
Hosted by Sean Bowdell (Senior Manager, Technical Operations, Cotality), this session explores how Cotality’s verified data and modernised pricing options directly support insurers in meeting the FCA’s expectations for fair cash settlements.
We’ll also introduce the next generation of logic-based scoping and share an exclusive preview of Project Quantum. Cotality's completely rebuilt pricing database structure designed to significantly elevate scoping accuracy, auditing, and future product innovation.
Cotality Solution Update: Estimate on iOS and End-to-End Claims
To see some of these concepts in action, join Jesse Herrera (EVP, Global Product & Operations, Cotality) and Pascal Begin (VP, Product, Cotality) for a dynamic showcase of the latest software updates.
This session features live, hands-on demonstrations of end-to-end field scoping using Estimate for iOS. Attendees will see how cutting-edge technologies like LiDAR room scanning and Voice to Scope can deliver faster, more accurate estimating - so they can accelerate claims lifecycles, eliminate inconsistencies, and stay compliant.
Inspiring Guest Keynote
Expanding horizons beyond the immediate property insurance sector, the day will feature a guest keynote by Dhiraj Mukherjee, Entrepreneur, AI Expert, and Co-Founder of Shazam.
Drawing from his journey of building one of the world's most iconic mobile applications, Mukherjee will provide a fresh, external perspective on technological disruption, showing how visionary thinking can solve complex, traditional industry challenges.
Conclusion
Complementing the rich session agenda is an interactive exhibition showcasing Cotality's latest advancements in interoperability and automated workflows.
INTRConnect Europe 2026 is a collaborative forum where data-driven technology meets real-world application.
For claims leaders, it is the definitive event to gain the insights, networks, and tools required to make faster, better decisions that will boost operational performance and elevate the experience for policyholders when it matters most.
