Press Release
Cumberland Building Society integrates Cotality’s Lender Hub in partnership with Gateway Surveyors
Cumberland Building Society becomes the second UK building society to fully integrate Cotality’s Lender Hub, partnering with Gateway Surveyors to digitise valuation workflows, eliminate legacy data bottlenecks, and streamline mortgage decisioning.
LONDON– November 4, 2026 - Cumberland Building Society has integrated Cotality’s Lender Hub platform to modernise and future-proof its mortgage valuation process, working in partnership with its long-standing panel management partner, Gateway Surveyors.
Linking Lender Hub into GatewaySurveyors existing Survey Hub and Panel Hub technology creates a simplified, highly connected valuation ecosystem. The three-way partnership seamlessly digitises the entire valuation lifecycle - from initial instruction through to report delivery and Post Valuation Query (PVQ) resolution. This delivers faster mortgage decisions, with richer data flow and enhanced operational transparency across the entire mortgage valuation chain.
Cotality’s Lender Hub is an end-to-end platform engineered to connect Lenders, Panel Managers, andSurveying Firms within a single, unified workflow. By moving away from legacy networks this integration enables Cumberland to exchange property data and document transfers with full integrity and efficiency. The platform eliminates operational ‘air gaps’, streamlines valuations and provides live, real-time tracking across every instruction - significantly improving collaboration between mortgage underwriters and surveyors.
Mark Blackwell, Chief OperatingOfficer at Cotality, commented: "Cotality and Gateway Surveyors share a long-standing strategic relationship dating back to 2018, and this milestone with Cumberland Building Society demonstrates the true value of connected property intelligence. By fully adopting Lender Hub, Cumberland is helping lead the way for the mutual sector in replacing outdated systems with a frictionless, fast and scalable valuation process - a move that will ultimately drive a much faster time–to-offer for homebuyers."
Kelly Green,Supplier Manager at Cumberland Building Society, added: "Having already seen the benefits of Lender Hub for Post Valuation Queries (PVQs), expanding its use across our mortgage process was the natural next step. Working with Cotality and Gateway Surveyors will help us move away from older systems and make our valuation process simpler and more efficient. This partnership gives our team a clearer view of progress at every stage, helping us work more effectively and deliver a faster, smoother experience for our customers."
Pete Hughes,Chief Executive at Gateway Surveyors, added: "Having worked closely with Cotality since 2018, we are delighted to partner on this milestone project for Cumberland Building Society. As Cumberland’s panel manager, seamlessly connecting our Survey Hub and Panel Hub platforms with Lender Hub enables us and our panel firms to receive instructions, return valuation reports and handle queries far more efficiently. Removing friction across the process benefits everyone but especially the lender and surveyor."
About Cotality
Cotality is a eading provider of property risk intelligence, valuation workflow software,and data analytics across the UK mortgage lending and surveying sectors. Partnering with major financial institutions, panel managers, and chartered valuation surveyors, Cotality delivers secure, cloud-based platforms that automate valuation instructions, streamline site inspections, and accelerate mortgage origination. By combining extensive property risk databases with end-to-end surveying workflow technology, Cotality empowers lenders and valuation professionals to make faster, data-driven decisions while mitigating lending exposure and meeting evolving regulatory standards.
About Cumberland Building Society
Cumberland Building Society is one of the UK’s largest regional building societies, serving customers across Cumbria, Southwest Scotland, North Lancashire, and Northumberland. Founded in 1850, it operates with a mutual ethos meaning it is owned by its members, not shareholders and is committed to providing straightforward financial services, including mortgages, savings, and current accounts. The Cumberland is recognised for its strong community focus, customer first approach, and continued investment in digital innovation to support the needs of individuals and businesses across the region.
About Gateway Surveyors
Gateway Surveyors is one of the UK's leading specialist valuation panel managers, providing residential valuation services, technical expertise and risk management solutions to building societies, banks and specialist lenders across England and Wales. Following its acquisition by Kairos Professional Services in 2026, Gateway has entered a new phase of growth, supported by significant investment in technology, innovation and operational development.
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